Shipping & Returns

Shipping Costs

UK:
Royal Mail Tracked 24 (1-2 working days): £5.95
Royal Mail Tracked 48 (2-3 working days): £4.95

Rest of the world: Enter your country at check out for specific pricing.

UK orders placed Mon-Fri before 3pm UK time will be dispatched the same day in most cases. International orders placed before 2.30pm UK time will be dispatched same day in most cases.

International Duties:
For all orders outside of the UK, US and EU, the customer is responsible for paying any import duties, taxes, or customs‑clearance fees arising from the shipment. We do not issue refunds or assume liability for these charges, nor will we refund shipping, return, or customs costs incurred due to incorrect address information or customer non‑compliance with import regulations.

Changing Shipping Address:
We may be able to change your shipping address within 30 minutes of placing your order. 
You can amend your shipping address here: Change Shipping Address

It is the customer’s responsibility to provide complete and accurate shipping information at the time of purchase. Once your order is submitted, we may not be able to change it. Hart Workshop is not liable for orders that are delayed, mis‐delivered, returned, or otherwise adversely affected as a result of incorrect, incomplete, or illegible shipping details supplied by the customer and unfortunately no refund will be given.

 

Returns

We will accept returns within 28 days of receiving your order. The item must be returned in the same condition it arrived in with the tag still attached. The cost of return is not covered by Hart Workshop.

To request a return, visit our Returns Portal.

For queries on delivery or returns please email customer-service@portaldeliveries.co.uk with your order number.

EU Right of Withdrawal

If you are based in the European Union, you have the right to withdraw from your order within 14 days of purchase, without giving any reason, in accordance with EU consumer protection law.

To exercise your right of withdrawal, please complete our EU Withdrawal Form within 14 days of receiving your order. Once we have received your withdrawal notice, we will refund all payments received from you, excluding delivery costs, within 14 days.

We are unable to refund any goods not returned or packages abandoned at customs.

Still Have Questions?

We’re happy to help. Contact our customer service team at info@hartworkshop.com.